Frequently Asked Questions

DO I NEED TO MAKE AN APPOINTMENT TO TRY ON WEDDING GOWNS?


We suggest making an appointment to guarantee a bridal suite and a bridal stylist will be available to help you. We have a limited amount of rooms and each bride works with her own personal stylist during her appointment. If you don't have an appointment we will do our best to fit you in. You are welcome to browse around the store without an appointment and can even choose some favorites to try on prior to your formal appointment time. 

To request an appointment, CLICK HERE 

No appointment is required to try on bridesmaid dresses, moms dresses, flower girl dresses or to look at accessories. Please note that weekdays are less busy than the weekends.


HOW MUCH TIME DO I NEED WHEN ORDERING MY WEDDING GOWN?

HOW MUCH TIME DO I NEED WHEN ORDERING MY WEDDING GOWN?


Most wedding gowns take 5-7 months to arrive once you order them. However, most designers offer a rush option that allows customers to "get in the front of the line". It does cost an additional fee, but if you are worried about alterations, travel, etc. adding a rush is always a great idea. 

If you need a wedding gown in 4 months or less there are still options for you. For example, some designers carry stock in their warehouse. If the designer has your desired color and size available at the time of your order then they can ship the dress out within 30-60 days. This means you would receive your dress in just a few short months! You can also buy a wedding gown off the rack.  Off the Rack means you are purchasing a sample piece that has been tried on in store, but never worn to a wedding. Keep in mind that not all gowns are available to purchase off the rack. When purchasing an off the rack gown, note that it may need to be cleaned and/or beadwork might need reattached. Your local cleaners or seamstress can help with that. 

No matter how fast your wedding is approaching there is the perfect wedding gown for every bride! 

View our Bridal Collections


HOW LONG DOES IT TAKE TO ORDER BRIDESMAID DRESSES? AND WHAT IF MY BRIDESMAIDS ARE IN DIFFERENT CITIES?

HOW LONG DOES IT TAKE TO ORDER BRIDESMAID DRESSES? AND WHAT IF MY BRIDESMAIDS ARE IN DIFFERENT CITIES?


Most bridesmaid dresses take 3-4 months to arrive once you order them. We suggest ordering all of your bridesmaid dresses from the same location and at the same time. This will ensure that the dresses are all made from the same dye lot and are shipped together. If you need your bridesmaid dresses in less than 3 months most designers offer a rush option for an additional fee. 

When bridesmaids are in different cities we suggest they have measurements taken by their local bridal shop. If possible, they should try and find the designer of their dress to try on and get a better idea on size. Once they have been measured, they can log onto the designer's website to review the correct size chart. They should compare their measurements to the size chart and choose the appropriate dress size. Once they have chosen their size all of their information can be input into the bridesmaid agreement on our website.  Once they hit submit the agreement gets email directly to Charlotte's! A 50% deposit is needed on each dress. So, if the bridesmaid is responsible for her payment she can take care of payment over the phone. We can also ship the dress to an out of town bridesmaid when it arrives for an additional fee. 

View our Bridesmaid Collections

View Bridal Party Contract


IF I ORDER MY WEDDING GOWN FROM CHARLOTTE'S ARE THERE ADDITIONAL DISCOUNTS?


Yes! If you buy your wedding gown at Charlotte's, there are additional perks that come with being a Charlotte’s bride! You will receive discounts on your bridesmaid order, flower girl dresses, and mother of dresses. You will also receive a discount on our steam and press service as well as the gown preservation kit for after the wedding. We love being a part of your special day, so you will receive personal attention throughout your planning process.  Don't forget to join our private facebook group once you purchase your gown to take adventage of special events and offers just for Charlotte's Brides.


Download our Welcome Packet


HOW FAR IN ADVANCE DO I NEED TO SET UP ALTERATIONS?

HOW FAR IN ADVANCE DO I NEED TO SET UP ALTERATIONS?


We suggest you set your first appointment with a seamstress for 8-12 weeks before your wedding. Before your appointment be sure to have all of your undergarments with you, such as a bra, slip, and shoes. It makes the biggest difference in the fit of your gown! You will have at least three appointments with a seamstress before your wedding day. We recommend reviewing our seamstress page for more information on our preferred seamstresses. Once you are done with all of your fittings, return the gown to Charlotte's for the steam and press service and it will be ready a few days before the big day! 

Learn More About Alterations