Frequently Asked Questions

Photography courtesy of Brian Shumaker Photography

Q. Do I need to make an appointment to try on wedding gowns?

We have a limited amount of rooms and each bride has her own personal consultant during her entire appointment. The private rooms are for our brides and their family and friends to try on. If you don’t have an appointment we will do our best to fit you in. However, you may browse around the store and choose some favorites to try on at your appointment time.

To request an appointment, CLICK HERE

No appointment is needed to try on bridesmaid dresses, moms dresses or flower girl dresses.

Q. How much time do I need when ordering my wedding gown?

Most wedding gowns take 4-6 months to arrive once you order them. However, most designers have a rush option that allows customers to “get in the front of the line”. It does cost an additional fee, but if you are worried about alterations, travel, etc. for your wedding, adding a rush is always a great idea.

If you need a wedding gown in 3 months or less there are options for you as well. Some designers carry stock in their warehouse. If ordered and the designer has your color and size, they can ship the dress out within a few days. This means you would receive your dress in a few short weeks. You could also buy most wedding gowns off the rack, which means you are purchasing a sample piece that has been tried on several times. Remember when purchasing off the rack the gown may need to be cleaned and beadwork reattached. Your local cleaners/seamstress could do that for you.

No matter how fast your wedding is approaching, there is the perfect wedding gown for everyone.

Q. How long does it take to order bridesmaid dresses? And what if my bridesmaids are in different cities?

Most bridesmaid dresses take 3-4 months to arrive once you order them. We suggest ordering all your bridesmaid dresses from the same location and at the same time. This ensures that the dresses are made from the same dye lot and are shipped together. If you need your dresses in less than 3 months most designers offer the rush option for an additional fee. Some designers even offer a 2 week program where gowns are in stock with the designer and shipped immediately.

When bridesmaids are in different cities they need to be measured by their local bridal shop. They should try and find the designer of their dress to try on to get a better idea on size. Once they are measured, they can log onto our website and choose the appropriate size chart (matching the correct designer). They should compare their measurements to the size chart and choose the appropriate size. Once they have chosen their size, they can download the bridesmaid contract and input all of their information, sign the contract and send it to Charlotte’s by fax or email. A 50% deposit is needed on each dress to get them ordered. So, if the bridesmaid is responsible for her payment she can pay for it over the phone. We can also ship the dress when it comes in for an additional fee.

Q. If I order my wedding gown from Charlotte’s are there additional discounts?

Yes. If you buy your wedding gown from Charlotte’s, there are additional perks for being a Charlotte’s bride. You receive discounts on your bridesmaid order, flower girl dresses, mother-of-the-bride dresses, and invitations. Plus, you receive a discount on the steam and press of your gown for the big day, as well as the gown preservation kit for after the wedding. You also receive personal attention throughout your planning process.

Q. How far in advance do I need to set up alterations?

We suggest you make your first appointment with a seamstress 6 weeks before your wedding. If you have more than just a hem and a simple bustle, you might make your appointment for 8 weeks before your wedding. Before your appointment have all of your undergarments with you, such as a bra, slip, and shoes. It makes the biggest difference in the fit of your gown. You will have at least two appointments with a seamstress before your wedding day. Once you are done with all of your fittings, leave the gown with Charlotte’s to have it steamed and pressed. It will be ready a few days before the wedding.

Email Your Question To A Bridal Consultant.